Most of your tech questions, answered immediately
I can't find my username and/or password
Your username and password is automatically generated for you when you register for a class. These are emailed to you with an email called “You’re part of Mindful Art Studio” from Mindful Art Studio <email@example.com>. Please search your inbox for this email and you’ll have everything you need there.
The email will look something like this:
I can't remember my password
You can reset your password on the Login page.
I need to change my email address / password / username
With the new system, you’re able to change your email immediately – just head on over to My Account (at the top!) > Account Details.
Change the detail that you’re wanting to and hit save.
Where do I put in my coupon code? Why isn't my coupon code working?
There are two spots where you can enter your coupon code. Note, this is different than a gift card code, that won’t work.
You can enter your code when you first put something in your cart here.
Or you can enter your code at the end of the checkout process here:
How do I create an account?
In order to activate the Big Art Dashboard, you need to register for a class. This can be a free class too. Just add the class to your cart, and go through checkout. If it’s a free class, you won’t need to put in any payment details.
This will give you a username and password (yay!). You’ll be emailed these automatically generated details, so take a look in your inbox.
How do I register? How to I enroll in a class (paid or free)?
If you have already registered, you’ll need to login first.
If this is your first time using this site since the Big Art Dashboard, you need to register by ordering something.
This is how you do it. I’ve made a handy video to show you what it looks like:
You can find all available classes in the Shop.
Once you’re in the Shop, scroll down until you find the one you’d like and click Add to Cart.
This will take you to your Cart. If everything looks right, you’ll click on Proceed to Checkout.
On the Checkout page, you’ll be prompted for your details. Everything is optional except for your email address.
Check if you agree to the terms and conditions, and checkout. If you have only free classes in your basket, you will not need to input any payment details. If you have a paid class, you will be asked to put your payment details in.
Once you’ve checked out, you can find all information emailed to you (including the automatically generated password for next time!), and everything will be in your Dashboard.
Can I pay with Paypal, or a credit card?
I use a secure checkout with Stripe as my credit card processor. Credit card is the only form of payment I accept.
I have eliminated Paypal as their current interface makes paying any other way very difficult and I need folks to be able to pay with a credit card. I apologize for any inconvenience.
Some folks don’t use credit cards and wonder if there’s a way to buy a class. My suggestion is perhaps using a friend’s credit card and paying them.
Where are my classes?
You’ll find all your classes in your Big Art Dashboard.
I purchased a class, and I can't see it in my dashboard.
Before reaching out to me, please try logging in with one of your other email addresses, this is often the issue. If you cannot log in with any of your emails, please send me an email and I can help you. If you send through proof of purchase of the class (either a PayPal receipt or the class password) then I can help you quicker!
Another thing that sometimes happens is folks think that they completed purchase, but they haven’t. When purchase is complete, my store will take you to a new screen with a link to your class. You will also recieve an email. Please double check to be sure the sale went through. If you still aren’t sure, you can check your credit card to see if payment is pending.
This will always give you the most immediate answer to your question – much faster than waiting for me – I’m a one woman show here. 🙂
I purchased a class, but it's not finding my email address
Unless you received an email with your email address and an automatically generated password, you will not have an account.
The email addresses that were automatically added come from PayPal, so if your email is different to that one it won’t pick you up.
Please create a new account (you can do so by going through checkout with that free class – no payment info required), then just send me an email once it’s done, along with your PayPal address?
I’ll make sure that all of your classes are added.
I'm on your mailing list, why doesn't your site recognize my email address?
This is a great question. When you sign up for a class in the shop on my site, whether it’s free or paid, it automatically puts you on my email list.
However, if you just sign up to be on my newsletter, or to be notified about certain activities, such as Slow Drawing Workshops, it puts you on my mailing list, but does not create a user on my site. In order to create an account on my site, you must sign up for a class, free or paid, through my shop.
How long do I have access to my classes?
As long as I have a website, you have access to your class. PDFs are available for download. Videos can be viewed on my site at your convenience. Live online retreats happen live and are not recorded.
Do you have gift cards? Can I buy someone a class as a gift?
Still stuck? Please send me an email with screenshots at each stage so that I can see what is happening. A picture is worth a thousand words. Please be sure not to reveal your credit card information in your screenshot.